Dillard's

I had a wonderful experience picking out a simple Calvin Klein blazer and a Liverpool white button-down shirt. All of the sales floor associates were very helpful. I had the lovely Lisette help me search for what I needed. She was very kind and attentive - and not pushy at all. She allowed me to look at my own pace without making me feel like I was pressured to buy anything. These associates take special care of their customers. I will be coming back here in the future for business wear.

I walked in the other day and there’s this woman in the kids shoe department. I was their minding my own business when she said to me, “excuse me ma’am if you don’t leave I’ll have to call security on you” I was shocked and when I asked what I was doing wrong she just gave me a dirty look and said “you know what you’re doing wrong.” I’ve never been treated like this before and I’ve been to this Dillards around four times. I’m very disappointed knowing that there are people like her who ruin other people’s fun… If you are wondering what I was doing, I was simply switching around pairs of shoes and making the place look a little bit disorganized, but not to the point that I needed to get yelled at…

Went with my fiancee. Met with very helpful and friendly staff as soon as we walked into the lingerie department. Looked for an elegant dress on the upper third level, the lady was busy but she was extremely helpful and knew the designer when we inaccurately described the garment we were in search of. The dress we are in search of can be ordered and shipped to the store or to home.

I had an extremely disappointing experience with both the service and the product at Dillard's. First, the service was abysmal. The staff seemed disinterested and unhelpful, leaving me to wander the store without any assistance. When I finally found the Johnston and Murphy business shoes I was interested in, the staff was unable to provide any knowledgeable advice or assistance. To make matters worse, the Johnston and Murphy business shoes I purchased turned out to be a complete disaster. After just 30 days of wearing them, I started experiencing severe issues with my ankles and knees. It became apparent that the shoes had an incredibly strong sole that caused my feet to pronate, leading to excruciating pain. This issue escalated to the point where I had to visit the ER and see multiple medical professionals, including chiropractors and doctors, to determine the cause of the problem. Shockingly, it all traced back to the poorly designed shoes from Johnston and Murphy. I decided to approach Dillard's with my situation, hoping they would show some level of concern and responsibility. However, their response was utterly disappointing. Despite having a receipt and facing serious health repercussions due to their product, Dillard's flat-out refused to provide any form of resolution or compensation. This experience left me deeply frustrated and disillusioned with both their service and the quality of products they support. In light of my experience, I strongly advise against shopping at Dillard's, especially if you're considering Johnston and Murphy business shoes. The lack of care for customers' well-being and the complete disregard for product quality make it clear that there are better alternatives out there, even if it means exploring online options. This entire experience has left me thoroughly disappointed and disheartened with Dillard's as a retailer.